Dell Support

In the end they were very helpful and my computer now hosts a new -- well, refurbished -- video card so that I may continue Gordon Freeman's Half-Life 2 adventure, but 2 hours is just too long a wait time to hold for support. By the time he/she arrives to the rescue you are too surly to really be of any help.

Oh -- and this has happened to me, twice now:

After the frustrating wait, and mid-troubleshoot, we are disconnected and the service rep NEVER calls back. All that time for naught. Back to the end of the line. Arrrgh.